The office manager was updating from QuickBooks 2005 to QuickBooks 2008. With a fresh backup of the data from QuickBooks 2005, we went to import the data in to the new version. "An error occurred when QuickBooks tried to access the company file" when converting a file to QuickBooks 2008 (Error -13,0)".
I guess it's not going to be as simple of an upgrade as I had hoped (or the manual led us to believe). Good thing Intuit has a knowledge base article on Error -13,0. Let's look at the three suggested problems and the related solutions.
Shortcuts on the icon bars to features that are no longer in the product such as the Open PO List: So, if they can recognize that there is a bad shortcut, why can't they fix this automatically? More fun, is that they provide only one possible shortcut that could be causing the problem. Couldn't they at least tell me which shortcut is causing the error?
Damaged Admin user password: Wait a minute, so the password I provided moments earlier to access the backup file (and the step that presented an error when provided the wrong password) isn't good? And they ask me to fix it by simply changing the admin password? How lame.
Damaged Users: I certainly wouldn't have called the office managed damaged. In fact, she's a pretty smart cookie. Oh, I see, it's one of the user accounts that's causing the problem. Once again, couldn't they tell me which user caused the problem? Do they really think it's acceptable to "Delete all users but the Admin user"? I sure look forward to getting all of the users to re-enter their passwords.
With user experiences and support documents like this, I think I can safely predict more posts about the QuickBooks in my future.
