Life of a Sysadmin

The occassional trials and tribulations of a jack of all tr ades sysadmin in a startup in Silicon Valley

archives

October 2008 (2)
September 2008 (3)
June 2008 (1)
April 2008 (1)
March 2008 (6)
December 2007 (6)
October 2007 (1)
September 2007 (1)
August 2007 (2)
July 2007 (1)
June 2007 (5)
May 2007 (5)
April 2007 (3)
March 2007 (7)
February 2007 (2)
January 2007 (3)
December 2006 (4)
November 2006 (3)
October 2006 (3)
August 2006 (3)
July 2006 (1)
June 2006 (2)
May 2006 (4)
April 2006 (2)
March 2006 (5)
February 2006 (5)
January 2006 (7)
December 2005 (2)
November 2005 (6)
October 2005 (4)
September 2005 (4)
August 2005 (1)
July 2005 (2)
June 2005 (3)
May 2005 (4)
April 2005 (1)
March 2005 (2)

October 2006

NetApp Service, or Glee at a failed disk

A few Friday's ago, at 11:48pm I recieved an email from our new Network Appliance filer indicating that a hard disk had failed. The subject was "FILESYSTEM DISK NOT RESPONDING". Shortly there after, I recieved an email from my boss (who was at the time in the process of transitioning to said new filer);

A bit later (at 1:35am) we recieved an email from Netapp asking us to confirm the address we wanted the new drive sent to and to confirm that someone would be there for the next several hours. It seems we have four hour repair service for our filer, and that includes getting us replacements on weekends and in middle of the night.