Life of a Sysadmin

The occassional trials and tribulations of a jack of all tr ades sysadmin in a startup in Silicon Valley

March 2006

Drive carriers, or I'm being charged for screws?

I wanted to add a pair of hard drives to a server. I had the drives, but I needed a few of Dell's custom mounting trays to use them. My sales rep sent me a quote for the parts (not available through the website without a hard drive it seems). The trays would be $10.95 each. There was another item with on the quote; 8 "SCR,6-32X1/4,FLH,MS,ZPS,CTSK" at $.05 each. I asked the sales rep about it, and he said they were screws. I can't believe Dell is going to bother to charge me for 20 cents worth of screws. Why didn't they just add another buck to the cost of the drive tray and call it done. Heck, they could charge $20 per tray and I wouldn't think much of it.

Amusing Tangent 1: The quote came with a from address "@del.com". I can understand them owning that domain, which they do, it should be a silent redirect, and it looks quite unprofessional to use it for email.
Amusing Tangent 2: I placed the order and recieved a confirmation email a few minutes later. This confirmation showed that I had ordered 2 hard drive carriers, 8 screws, and 5 of my salesrep. I sure hope he can share with himself as the only space I have for him at work is a small paper closet.

[2006/03/30 | /hardware | permanent link]